Friday, August 20, 2010

Can small changes lead to big ones?

How can people be convinced to significantly green their lives? To make the big changes needed to conserve natural resources and decrease energy use?

Robert B. Cialdini may have something to suggest. Cialdini' is the author of Influence and I’ve been reading his follow-up book Yes! 50 Scientifically Proven Ways to Be Persuasive. Each of the 50 ways is given its own chapter in the easy to read book and number 14 is titled: “How can one small step help your influence take a giant leap?”

This chapter tells the story of two social science researchers posing as the Road Traffic Safety Committee and their quest to get homeowners to place “a large, unsightly sign measuring six feet by three feet and stating DRIVE CAREFULLY on [their] front lawn.” Unsurprisingly, only 17 percent in the “posh neighborhood” agreed to place the sign in their yard. But what was astonishing was that the researchers were able to increase that rate to 76 percent among a similar group “simply by making one seemingly insignificant addition to their request.” From page 65 of the book:

A different research assistant approached this separate group of residents two weeks prior to this burdensome request and asked them if they’d be willing to display a very small, relatively inconspicuous sign in their window that read BE A SAFE DRIVER. Because it was such a small request, almost all of these residents agreed. Two weeks later, when someone else came to their home and asked them if they’d be willing to place the large billboard on their otherwise perfectly manicured lawn, they were much more inclined to agree.

The researchers found that agreeing to the small request caused the homeowners “to see themselves as committed to worthy causes, such as safe driving.” With their identity slightly altered, they were almost five times as likely to agree to the much larger sign.

What’s the lesson for green communicators? There are those in the environmental community who dismiss things like compact fluorescent lights (CFLs) and recycling as nice, but relatively insignificant in light of the greater changes society needs to make. But against the backdrop of this research, those small steps could be seen as the first steps that lead individuals to a greener identify and prepare them to make larger changes that benefit the environment. Just like the small sign led to the big one, the CFL could lead to FFV or the home solar water heater.

I’ve seen this in my personal life. My interest in the environmental movement started with communications consulting for wind and biofuels companies. That led me to be more intentional about recycling and to start composting. One day, I swapped all my incandescent bulbs for CFLs. These small changes helped to educate me and led me to do more. When a water-heater needed replacing, I went with the tankless that cost more but used far less energy. Then, I replaced water-guzzling appliances with low-flow shower-heads, high-efficiency toilets and an ENERGY STAR dishwasher and washing machine.

What will I do next? I can’t say for sure, but I’m looking. Got any ideas?

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3 Comments:

At August 20, 2010 6:27 AM , Blogger Marc said...

Very interesting, Nathan. I think the research on this is mixed, though. Some people take a small step, like recycling, and figure they've done their bit. Others, like you, take a first step, which leads to many more. I'm also interested in better understanding the relationship between personal changes ("virtue') and political activism, which is what's really needed to drive change around climate.

 
At August 20, 2010 8:24 AM , Blogger Nathan Schock said...

Marc,
Thanks for the comment. You are right that the research is mixed on this. I'm reading a paper from Environment Magazine that claims small changes do not lead to bigger ones, but I find it unconvincing (blog post coming soon).

The important thing to note is that small changes don't lead to bigger ones on their own. There is still a role for communicators/activists to play. In the above story, the researchers still had to ASK people to put the bigger sign in their yard after the smaller one. They didn't just do it automatically.

 
At August 22, 2010 2:48 PM , Anonymous T. Caine said...

Nathan,

Great post. I'm a believer in each small step counting for something. When it comes to sustainability, the true answers are going to be the result of changing the lifestyles of most Americans--recasting the social norms of how we function from day to day.

Often I think the small steps stand the best chance of becoming that change for people. It's better to have small changes that are permanent rather than larger changes that fade as part of a passing trend.

Each addition to more sustainable life rituals brings them closer to the critical mass that they need to cement themselves into our culture.

 

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